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Power Dialer Tools to Try

by Eric

If you’re in the business of calling hundreds or even thousands of phone numbers every single day, you need a power dialer that will supercharge your outreach campaign and connect you with your ideal customer.

This article discusses the important features to look for in a power dialer and lists the best power dialer tools to try for call centers, sales organizations, agencies, telemarketers, and companies with contact centers.

What is a Power Dialer?

A power dialer is a tool that automatically makes outbound telephone calls to connect with customers, leads, and prospects. It goes through a list sequentially at a continuous pace. It can be used in businesses for telemarketing, lead generation, customer service, prospecting, and other customer relationship management efforts.

What distinguishes a power dialer from a predictive dialer is that a sales agent is ready to engage when the dialer starts going through the list of contact numbers. And it only proceeds to the next call upon the completion of the current call.

What Are the Benefits of Using a Power Dialer?

A power dialer streamlines and automates the call process, which allows you to reach new prospects more quickly. It also eliminates manual data entry which frees up time for you to refine your scripts and sales pitch, making you more confident in your interaction with leads and customers.

Since an agent is always active when the power dialer initiates a call, there are no answering delays that frustrate customers. It also eliminates dropped calls and prevents possible fines. Best of all, there are no missed leads.

As more sales representatives see the importance of long-term customer relationships, a power dialer strikes a balance between high call volume and quality calls. This means that it’s prospect-friendly.

More advanced power dialers have the ability to generate reports on sales calls, sales agent performance, and customer engagement, among others. When integrated with a CRM system, a power dialer can run multiple outreach campaigns and track important data in real-time.

What Features to Look For in a Power Dialer?

On the surface, it would appear that all power dialers are the same. But in reality, their features can vary greatly.  In general, you need to find a power dialer that has the following features:

  • CRM Integration
  • Voicemail Detection / Ability to Leave Pre-Recorded Voicemail
  • Contact Information Preview
  • Telephone Consumer Protection Act(TCPA) – Compliant
  • Call Recording
  • Report generation / Analytics

Best Power Dialers Tools To Try

A quick search for the best power dialers will return an overwhelming number of results. We’ve narrowed down the list of power dialers to try to make it a lot easier for you to make a decision.

1. Myphoner

This intuitive and easy-to-use power dialer combines CRM and a workflow designed for worry-free telesales. Myphoner’ s power dialing tool excels in prospecting and cold-calling campaigns by enabling integration with other powerful tools and applications such as Zapier, Gmail, and Office 365.

The basic plan includes the power dialer plus duplicate detection, push to a smartphone, and report generation. Advanced call center tools, intelligent retry strategies, deduplication, live onboarding, and custom branding are available in the premium plan.

2. Zendesk Sell

Zendesk has a power dialer that ticks all the right boxes when it comes to intelligent features that sales agents need to have a more personalized engagement with customers.  Advanced features include CRM integration, interactive voice response, voice recognition, and analytics.

What’s particularly impressive is that even with all the bells and whistles, the user interface is intuitive and all the necessary information is available at a glance.  It makes the workflow run smoother when data is available on one screen.

3. Genesys Cloud

Genesys Cloud is a call center platform that offers contact centers the tools and resources they need to build customer relationships and improve customer interactions. Its cloud-based dialer supports outbound call strategies and cold call campaigns. Read more about How to use Phone Clone?

The Genesys Cloud software features both power dialing and predictive dialer, speech-enabled interactive voice response, and chatbots. All the tools in the software are designed to boost agent productivity and improve sales efficiency.

With its cloud-based solutions, Genesys Cloud offers reliability, affordability, and scalability, which make it a viable option for companies with varying contact capacities.

4. CloudTalk

CloudTalk offers an automated dialing solution for customer service teams that is scalable, customizable, and easy to use. It’s more than a power dialer, it’s smart call center software with more than 25 integrations with leading CRM, helpdesk, and e-commerce tools.

CloudTalk provides businesses with a suite of tools dedicated to driving sales by offering an auto-dialing application that can leverage the power of cloud computing to drive phone calls, send texts, or email contacts, thus increasing communication and outreach with customers.

5. Agile CRM

More than just a power dialer, Agile CRM is an all-in-one customer relationship management software.  It not only supercharges your outreach activities but also helps boost sales and increase efficiency.

Agile CRM’s power dialer performs basic functions and supports integration with other customer service tools and apps, like Twilio, for a seamless and synergistic workflow. It also supports blended call centers.

Aside from inbound and outbound calls, the Agile CRM telephony system features call recording and playback, call archives, notes, tailor-made call scripts, real-time call logs, and reporting. It not only allows you to monitor customer interactions but also enables you to manage the performance of your sales agents. You’re able to check efficiencies on both ends.

6. PhoneBurner

PhoneBurner is a no-frills power dialer platform built to increase outreach activities and cold call campaigns. It can make calls to 60-80 contacts per hour with no delays. So, if you have a long list of people you need to call, PhoneBurner takes care of it without you having to lift a finger. This power dialing system will help you achieve your outreach goals fast. The more calls your sales team makes, the higher the chances of generating sales. After all, cold calling is a numbers game.

Time-consuming tasks like voicemails, texting, email follow-up, and post-call workflow are streamlined, which makes the entire call process shorter and more efficient. Moreover, the system allows you to filter leads so you can prioritize high-value business prospects. PhoneBurner also allows you to seamlessly integrate over 150 third-party tools, including Salesforce, Zapier, Hubspot, and Zoom.

These are some of the best power dialers to try if you’re in the market for an auto-dialer that will help you level up your cold-calling efforts, outreach activities, or lead generation campaigns. If you want to generate high-quality leads, Embarque can help you through SEO and copywriting.

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