Maybe you’re a business owner that relies on drivers to transport goods for you, or perhaps you’re simply managing the delivery side of your own local restaurant. Whatever your reason for employing drivers, it’s important to know how best to manage them so that things run smoothly. Otherwise, you may find yourself dealing with disgruntled employees, bad customer experiences, and other issues that can impede business success.
Here are a few tips to help you effectively manage drivers.
Establish Clear Expectations
Make sure your drivers know exactly what is expected of them. This includes things like the route they’re taking, how long it should take them to complete a delivery, and any special instructions you would like them to follow along the way. By providing clear expectations from the start, you can avoid confusion.
Say you own a local food delivery service. Your drivers need to know the exact address of where they’re going, how long it should take them to get there, and any special instructions customers have given (e.g., “leave the order at the door”).
Offer Proper Training
Before you send your drivers out on the road, make sure they have received proper training. This includes things like defensive driving techniques and customer service advice. You also want to provide basic maintenance instructions so that the vehicles stay in good condition throughout the day.
For example, truck drivers should be trained in how to safely back up and maneuver heavy loads, to avoid truck accidents.
Create Monitoring Systems
If you have multiple drivers out on the road, it’s important to create a system of monitoring and accountability. This could include GPS tracking systems that allow you to see where each driver is at all times, as well as route optimization software so that you can ensure they’re taking the most efficient path to their destination.
With this type of system in place, you can streamline operations for efficiency. To illustrate: If a driver is running late or straying from their assigned route, you’ll be able to see this immediately so that you can intervene if necessary.
Give Regular Performance Reviews
Make sure you have some sort of performance review system in place for your drivers. This could be an informal chat or a more formal process, as long as your drivers know that their performance is being monitored and evaluated.
This will incentivize them to do their best work while allowing you to identify any areas where they could use additional training or support. Read more about How to cancel Lyft ride without being charged?
Offer Rewards
Speaking of incentives, offer rewards for a job well done. Showing appreciation for your drivers’ hard work is an important part of keeping them motivated and engaged.
You could offer gift cards to anyone who goes above and beyond in a given week or month, or you could provide a free dinner for the driver with the best customer service rating each month.
Managing the drivers you employ is an important part of running any business. By providing clear expectations, offering proper training, having monitoring systems, conducting performance reviews, and offering incentives or rewards for a job well done, you can ensure that your drivers are performing to the best of their ability and that they remain motivated and engaged in their work.
